Frequently Asked Questions

What are your terms for long-term contracts?

We offer competitive terms for long-term contracts, including price stability, guaranteed supply, and dedicated account management. Please contact us to discuss your specific needs.

Can you assist with coffee bean selection based on flavor profile?

Absolutely. Our team of experts can guide you in selecting coffee beans that match your desired flavor profile, whether you're looking for something bold, fruity, or nuanced.

What is the lead time for an order?

Lead times vary depending on the size of the order and the destination. Typically, it ranges from 2 to 6 weeks. We provide detailed timelines once the order is confirmed.

What is the lead time for an order?

Lead times vary depending on the size of the order and the destination. Typically, it ranges from 2 to 6 weeks. We provide detailed timelines once the order is confirmed.

. How do you ensure sustainability in your supply chain?

We are committed to sustainability by working with farmers who practice environmentally friendly farming methods, supporting fair trade initiatives, and reducing our carbon footprint in logistics and packaging.

Where do you source your coffee beans?

We source our coffee beans from various regions in Ethiopia known for their unique coffee profiles, Our network of trusted farmers and cooperatives ensures high-quality beans.

Do you offer private labeling or custom packaging?

Yes, we offer private labeling and custom packaging services to meet your branding needs. We can work with you to create packaging that reflects your brand identity.

What are your payment terms?

Our payment terms are flexible and can be tailored to your needs. Typically, we offer options such as advance payment, letters of credit, or cash against document.

How do you handle logistics and shipping?

We manage all aspects of logistics, from packaging to shipping, ensuring that your coffee beans arrive on time and in perfect condition. We work with reliable shipping partners to handle both small and large orders.

Can you provide samples before placing an order?

Yes, we can provide samples to help you assess the quality and flavor profile of our coffee beans before placing a bulk order.